Top 7 quotes from Tobias Lütke‘s internal AI & HR memo that was leaked.
I love how he handled it.
1. “Before asking for more headcount or resources, teams must demonstrate why they cannot achieve their goals using AI.”
AI is dramatically changing what people can get done. As a Co-Pilot it is amplifying and changing every role. It is also eliminating many of the entry/junior level work.
2. “Reflexive AI usage is now a baseline expectation at Shopify.”
Are you thinking, on every task, how can AI decrease time and increase quality?
Have you, as a leader, created the environment to use reflexive AI usage?
3. “AI acts as a multiplier: colleagues who were already 10× performers can now achieve 100× results.”
Are you now getting 100x the results?
4. “AI must dominate the prototype phase of any project—what once took weeks can now be done in days.”
This is 100% true. I’ve seen it in coding, prepping for sales, designing marketing content, completing research and reports, putting RFP/RFQs etc…
5. “Using AI effectively is now a fundamental expectation of everyone… a tool of all trades today, and will only grow in importance.”
With “knowledge on tap” and the “human on the loop” how will you navigate AI integration on the jagged frontier?
6. “We will add AI-usage questions to our performance and peer-review questionnaires—learning to use AI well is an unobvious skill.”
We explore its usage every Monday. We’re working to create a community of practice in every organization we lead, partner with, and support.
7. “Everyone means everyone—this applies to all of us, including the executive team.”
The time is now.
Every single organization we work with is relooking at this. And they have to.
