Human mistakes are the greatest renewable resource we have

We’ve all heard of IQ, EQ, but have you heard of HQ?

If you’re in the service industry, Danny Meyer‘s view on Hospitality Quotient is an important reflection.

For every job, the skill portion gets 49 points.

And the soft skills – the intangibles – count for 51.

Ready to take ✍

Here is what he looks for:

✅ Kindhearted – “you can see it in their eyes”
✅ Curious – They love to learn more
✅ Work Ethic – They know how to put in the effort
✅ Self Awareness – They understand how to reflect, not deflect.
✅ Integrity – The judgment to do the right thing.

He goes into more detail here: https://lnkd.in/efSH_wGK

His podcast with Shane Parrish is a joy to listen to.
(https://lnkd.in/eaCszQSk)

I loved his conversation with Reid Hoffman on Masters of Scale is a truly wonderful story. (https://lnkd.in/eMSqCXPu)

Danny’s humility as he works toward getting better and better at this is truly inspiring.

As he says – Human mistakes are the greatest renewable resource we have. (His five a’s of dealing with mistakes are worth the listen alone).

For the Entrepreneurs and leaders, he talks about unshackling himself from the narratives that no longer served him – We could all use some reflection on that.

Johanna Eliot, Mathew Benvie, Connie McInnes, Luc Doucet, Jacques Allain, Laura Lundquist, Syd Vanderpool, Nicole White, Zach Dallaire, Becky Davison, MBA, PMP, Keely Wallace, Kaitlyn Touesnard, Joshua Counsil, Amy During.

#hospitality #entrepreneurs #scaling #work