Are you looking at the metrics?
Are you wading through the unknowable?
Are you fixated on a single moment?
What are the metrics you use to guide your organization? How do you see the whole picture before you derive meaning from a moment?
Metrics are almost always misused. They are important for adding context, for helping us to see trends, and for understanding the output results at various levels.
One of the seven deadly diseases of “western management” (Deming) is fixating only on the knowable.
Metrics ought to guide the beginning of the inquiry, but in the infinite game of business, they are not the final score.
Sept 16, 2021