You must connect the dots.
The Financial Return happens because
You Delight a Customer
You’re able to do that because you have attracted and converted the right sale. And you’ve delivered on your promise.
You’re able to do that because you have the right people with the right skills with the right visibility.
If you can’t see this in numbers in your organization…
You can’t lead your organization.
It’s all about having the context to contend with the content.
Read that line again.
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Let’s unpack this:
You will face stories every day. A customer will say something. Your colleagues will give you a thought. Your controller will offer a few conclusions.
This is all content.
They are part of the picture.
What you need though is context.
How important is that thought/statement/conclusion?
Because they will ALL feel important in the moment.
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Most organizations are stuck solving last week’s fire. They have started on a million tiny actions that are not yet delivering value.
That’s why 83% of businesses that go OUT of business are actually profitable. They just ran out of cash. Chasing too many good ideas.
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This doesn’t happen to organizations that do excellent strategy and translate those decisions to rigorous execution.
That doesn’t happen to those that work with us in Levership.
