“It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.”
Have you ever seen a quote so badly misquoted?
Metrics are tricky.
They never tell you the whole story.
Make no mistake – Metrics are critical. But they are often misused.
Metrics to Improve, not Prove.
If you use them to prove, you create an environment of fear rather than curiosity; Judgment rather than inquiry; And you skew the incentive from a learning organization to results at all costs.
Can you see the leading and lagging metrics of the organization?
Can you see the leading and lagging metrics within the process areas that drive your organization?
“If you can’t measure it, you can’t manage it.”
That’s not the actual quote.
Demming actually said:
“It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.”
Have you ever seen a quote so badly misquoted?
Metrics are tricky.
They never tell you the whole story.
Make no mistake – Metrics are critical. But they are often misused.
Metrics to Improve, not Prove.
If you use them to prove, you create an environment of fear rather than curiosity; Judgment rather than inquiry; And you skew the incentive from a learning organization to results at all costs.
Can you see the leading and lagging metrics of the organization?
Can you see the leading and lagging metrics within the process areas that drive your organization?
How do you use that knowledge to improve?